Our policy sets out how we manage risks to ensure compliance with the Proceeds of Crime Act 2002, the Terrorism Act 2002 and the Money Laundering Regulations 2007. All employees receive initial and ongoing training to ensure that the business remains compliant.

DAL Renewables is a registered company under the Construction Industry Scheme (CIS) and our invoicing procedures reflect the latest requirements from HMRC.

We take our aftercare reputation very seriously and have a detailed complaint policy and procedure available.

Conduct Risk is a key theme in the Financial Services Sector, where the industry is regulated by the Financial Conduct Authority (FCA). Broadly speaking, Conduct Risk covers the risk of firms acting in a way that causes detriment to consumers. Although DAL Renewables is not an FCA regulated entity, we have implemented a similar approach as this combines with our work regarding consumer protection.

Our policy sets out how we manage personal data held and processed by the business. All employees receive initial and ongoing training regarding their responsibilities under the Data Protection Act.

The objective of our Data Retention Policy is to ensure that all records held by DAL Renewables are managed in a consistent and effective manner. This includes from when records are first created, through to their eventual destruction or selection for permanent archiving.

Our recruitment process is vitally important, as this ensures we identify the right people to join our business. We conduct a wide range of background checks prior to employment, so that we have a good understanding of each employee’s history and background. We are avid believers in the use of apprenticeships within the industry.

Naturally given the industry we work in, we take our commitments to contributing to a sustainable environment very seriously. We have developed our Environmental Policy in line with those commitments and it can be downloaded for reference.

Our employees receive extensive training throughout their employment. As a business, we believe that Health and Safety is key to our success and we therefore provide a safe, fun and healthy environment for our people to work in.

Our Information Security policy defines who can access which records, when they can do this and on what devices. It also specifies the environment that information can be held and the security controls in place across our various technologies and platforms.

As you would expect from a market-leading business, risk management is an integral part of our governance framework. We constantly watch for internal and external issues and have a close eye on risks, which are logged, assessed, monitored and managed.

This links to Conduct Risk as it relates to the fair treatment of customers. Everyone connected to DAL Renewables benefits if customers are treated fairly and our approach has over many years delivered world-class customer service.

We have a range of business insurances in place to provide protection to our customers and suppliers. We have Public Liability Insurance, Employer Liability Insurance and Professional Indemnity Insurance.